Refund Policy

We have a 24 hours return policy, which means you have 24 hours after receiving/signing for your item to request a return. You must inform us ahead of time if you won't be receiving the package personally, so we are aware of the situation.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at karla.willemse@lightsoutdesigns.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The expense of shipping for the return is on the customer. 

You can always contact us for any return question at karla.willemse@lightsoutdesigns.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you will receive a store voucher with which you will purchase the correct item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with a store voucher within 10 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at karla.willemse@lightsoutdesigns.com.

Once a product has been purchased, the customer agrees to the Refund Policy.